How to Delete Your MyDot Account

If you no longer want to use MyDot, you can request to delete your account from your account settings.

Deleting your account is a permanent action. Once you confirm the deletion request, your account will become unavailable and MyDot will begin removing or anonymizing the data associated with your account, where technically and legally possible.

Note: If you are experiencing an account issue, such as login problems, missing posts, suspicious activity, suspicious messages, incorrect account information, wallet-related issues, or possible account compromise, deleting your account may not resolve the issue. Please contact MyDot Support before proceeding.

What Happens When You Delete Your MyDot Account?

When you delete your MyDot account:

• Your account will become unavailable.
• Your public profile will no longer be visible on MyDot.
• Your display name, username, profile picture, and public account information will no longer be shown to other users.
• You may lose access to your posts, comments, settings, account history, and services connected to that account.
• MyDot will begin deleting or anonymizing account-related data where technically and legally possible.

Deleting your account is not the same as logging out. It is a permanent account removal request.

Things to Know Before Deleting Your Account

Before deleting your MyDot account, please keep the following in mind:

• Account deletion is intended to be permanent.
• Once you confirm deletion, your account will become unavailable immediately.
• If you deleted your account by mistake, you must contact MyDot Support as soon as possible.
• Account recovery is not guaranteed and depends on the status of your account and whether deletion processing has already been completed.
• Some information may still appear in search engines such as Google or Bing, because MyDot does not control external search engine results.
• If you only want to change your username, display name, profile picture, or profile information, you do not need to delete your account. You can update your editable profile information from Settings.
• If you are having technical issues, suspicious activity, account security concerns, or problems with financial or wallet-related features, deleting your account may not solve the issue. Please contact MyDot Support first.
• If you have wallet activity, Stars, DOTO, NFT activity, or other financial or blockchain-related records, some information may need to be retained for legal, security, technical, financial, or compliance reasons.

How to Delete Your MyDot Account

You can delete your account from your MyDot account settings.

1. Step 1: Sign in to your MyDot account.
2. Step 2: Go to Settings.
3. Step 3: Select Your Account.
4. Step 4: Choose Delete Account.
5. Step 5: Read the account deletion information carefully.
6. Step 6: If asked, select your reason for deleting your account. This step is optional.
7. Step 7: Confirm the action by selecting Delete Account.

After confirmation, your account will become unavailable and MyDot will begin the account deletion process.

Optional: Tell Us Why You Are Deleting Your Account

Before deleting your account, MyDot may ask why you are choosing to delete it.

This step is optional and will not affect your deletion request.

Possible reasons include:

• I no longer use MyDot.
• I’m concerned about my privacy or account data.
• The experience didn’t meet my expectations.
• I experienced technical issues, bugs, or slow performance.
• The identity verification process didn’t work for me.
• I’m concerned about Wallet, Stars, DOTO, or NFT features.
• I prefer not to say.

Your feedback helps us improve MyDot, but you can continue without selecting a reason.

What Data May Be Deleted or Anonymized?

Where technically and legally possible, MyDot may delete or anonymize data associated with your account, including:

• Profile information
• Display name and profile picture
• Account settings
• Posts and account-related content
• Comments and interactions
• Session and login access
• Account-related analytics data where applicable

What Data May Be Retained?

Some data may be retained if required for:

• Legal or regulatory obligations
• Security and fraud prevention
• Dispute resolution
• Abuse prevention
• Platform safety
• Financial, wallet, token, or blockchain-related records
• Audit logs and compliance records

If some data cannot be deleted, MyDot will handle it according to its Privacy Policy and applicable requirements.

Account Deletion FAQs

Contact Support

If you need help with account deletion, contact MyDot Support through the official support channels inside MyDot. You may also contact us at support@dotone.media.